Cancellation & Refund Policy

Flexus Solutions LLC wants partnerships to work. This Cancellation & Refund Policy explains when projects or retainers can be stopped, what happens to fees already paid, and how to raise a concern. It applies to services purchased from Flexus (websites, apps, marketing, AI, and related digital work). It does not control third-party products or platforms we do not own.

Signed proposals, SOWs, or master agreements may refine these rules for a specific engagement. Where they conflict, the signed document controls.

Most issues are solvable with a clear conversation: scope clarity, timeline resets, phase reductions, or a temporary pause. Before filing a refund claim or payment dispute, email dispute@theflexus.com or info@theflexus.com so we can review the engagement and propose a fair path forward.

Project work is typically billed in deposits, milestones, or installments tied to progress. Unless your agreement says otherwise:

• Deposits and amounts paid for completed milestones are non-refundable — they compensate discovery, design, development, QA, and coordination already delivered.
• If you cancel or postpone mid-project, Flexus retains fees paid for work completed and may invoice for approved work beyond what was already billed (including materials and third-party costs authorized by you).
• Work product for unpaid milestones may remain Flexus property until balances are settled, as described in your agreement.
• Please ask clarifying questions before paying a deposit. Discovery calls and our portfolio exist so you can assess fit with confidence.

Pauses vs. cancellations

A pause (hold) keeps the engagement open with a later restart date. A cancellation ends the engagement. Long pauses may require a restart fee or refreshed estimate if scope, rates, or platform conditions changed.

SEO, PPC, content, CRO, maintenance, support, and similar retainers usually renew monthly or on a stated cycle. Unless your agreement provides longer notice:

• Either party may cancel ongoing services with written notice before the next billing period (commonly 15–30 days — see your SOW).
• Fees already invoiced for a service period that has started are generally non-refundable.
• Unused prepaid months may be credited or refunded only if your agreement expressly allows it.
• Ad spend, media budgets, and platform fees paid to third parties are separate from Flexus service fees.

Search engines, ad platforms, social networks, and app stores change rules, auctions, and rankings without notice. Flexus does not control those systems. Cancellation does not entitle you to a refund solely because of:

• Ranking or cost-per-click fluctuations
• Platform policy or account decisions outside our control
• Results below an aspirational target that was not a contractual guarantee

We still stand behind professional delivery of the tactics and deliverables we agreed to perform.

Fees paid to third parties (domain registrars, hosting, SaaS licenses, stock assets, app-store fees, ad spend) are subject to those vendors’ policies. Flexus cannot refund charges those vendors retain. Ad spend paid to Google, Meta, or similar platforms is typically non-refundable once spent.

When a refund is approved in writing, we process it through the original payment method when practical. Timing depends on your bank or card issuer (often several business days after we submit). Partial refunds may be issued when some work was delivered and some was not.

Please contact us before initiating a payment dispute with your bank or card issuer. Unwarranted chargebacks for duly delivered work may result in suspension of services and collection of amounts owed, including reasonable recovery costs where permitted by law.

Send written notice (email is fine) that includes your company name, project or retainer reference, and desired end date. We will confirm receipt, summarize completed vs. remaining work, and outline any final invoice or handoff steps (credentials, files, environments).