Government / Public Safety · United States
Citizen Services Website for a Local Police Department
Mount Hope Police Department
Mount Hope Police Department needed a trustworthy public site — clear services, non-emergency paths, and accessibility that reduced avoidable phone load.
Client: Mount Hope Police Department · Location: United States · Industry: Government / Public Safety
The problem
Residents could not find non-emergency services quickly. The old IA mixed news, forms, and contact info without clear prioritization.
- Emergency vs non-emergency confusion
- Forms hard to find
- Accessibility gaps
- Mobile contact actions unclear
The solution
Flexus redesigned the site as a citizen services hub with plain-language tasks, accessible templates, and prominent non-emergency routing.
Our work
Department stakeholders approved content for accuracy; Flexus handled UX and engineering.
Service inventory
Listed resident tasks and which needed forms vs phone.
Accessible UX
Built task-based navigation and readable service pages.
Build & a11y QA
Implemented templates, forms, and accessibility checks.
Launch training
Trained staff on updating alerts and forms.
Team time invested
Public-sector focused delivery pod.
| Role | Focus | Hours |
|---|---|---|
| Strategist | Service map | 40 |
| UX / Content | Task UX | 120 |
| Developer | Build + a11y | 160 |
| QA / PM | Training | 40 |
Total Flexus effort: ~360 hours across 3 months.
Results
Self-serve service requests rose 63%. Dispatch reported fewer non-emergency calls asking for form locations.
- +63% self-serve requests
- Clearer non-emergency routing
- Improved accessibility scores
- Staff can update alerts safely
“Residents find what they need without calling the desk. That matters.”
— Administration, Mount Hope Police Department